Help & Support

Learn more about TD Mobile Payment and find answers to Frequently Asked Questions.

Expand Getting started

• What is TD Mobile Payment?
• What do I need to start using TD Mobile Payment?
• Which TD Visa Cards can I use with TD Mobile Payment?
• What is Near Field Communication (NFC) and how does it work?
• TD Mobile Payment uses a process called Payment Tokenization. What is Payment Tokenization?

Expand Set up TD Mobile Payment

• How do I set up TD Mobile Payment?
• What is a Default Card?
• How do I change my Default Card?
• How do I add additional TD Cards to TD Mobile Payment?
• I am adding Cards and noticed some of my TD Cards are missing, or I saw an error message. What's going on?
• I am adding Cards and noticed my TD Card is showing different number than my plastic card. What's going on?
• I am adding my TD Card in TD Mobile Payment and realized my plastic card is going to expire soon. What do I need to do?
• I set up TD Mobile Payment on my smartphone. Will anyone else be able to add Cards to this smartphone?
• I own multiple smartphones. Can I add the same TD Card to all my devices?

Expand Security and Passcode

• How does TD Mobile Payment keep my information safe?
• What is the Passcode feature and how does it work?
• I forgot my Passcode and I am locked out. Now what?

Expand Mobile Card Number

• What is a Mobile Card Number?
• Will the Mobile Card Number appear on my transactions receipts? What about my monthly statement?

Expand Using TD Mobile Payment

• Where can I use TD Mobile Payment?
• What is Visa payWave technology?
• How do I use TD Mobile Payment to make a purchase?
• Are there purchase limits for TD Mobile Payment?
• My TD Mobile Payment didn't go through. Why?
• What is Always On? How does it work?
• I have other payment Apps installed on my smartphone. Can I use TD Mobile Payment?
• How do I use TD Mobile Payment to make a return or receive a credit?
• Do purchases made with TD Mobile Payment appear on my monthly statement?

Expand Lost or stolen smartphone and/or Cards

• What do I do if my smartphone is lost or stolen?
• I reported my TD Card lost and/or stolen, can I continue to make purchases?

Expand Miscellaneous

• Why should I upgrade to the latest version of TD Mobile Payment?
• What are Transaction Notifications?
• Do I need to be connected to Wi-Fi or my cellular data network to use TD Mobile Payment?
• I am selling/giving away my Android smartphone and upgrading to a newer model. Is there anything I need to do?
• I added my TD Card in TD Mobile Payment some time ago, then transferred my existing TD Card to another eligible TD Card recently. What do I need to do?
• I added my TD Card in TD Mobile Payment some time ago. Now my plastic TD Card is going to expire soon. What do I need to do?
• I have cancelled my Credit Card account. What do I need to do?
• I have just contacted a TD customer service representative and had an authorized user removed from my Credit Card account. What do I do?
• How does the widget work?