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Electronic Banking

Access Card Security

 

A TD Canada Trust Access Card gives you secure access to your TD Canada Trust accounts. No one can access your accounts without your unique TD Access Card number and your confidential Personal Identification Number (PIN), EasyLine PhoneCode or EasyWeb password.

You’re protected five ways –


 

TD Fraud Alerts

Get TD Fraud Alerts – we will instantly1 send you text messages notifying you if we detect suspicious activity made with your TD Access Card for your personal banking accounts.

These alerts will include information about the transaction and ask you to confirm it. You can respond to the texts quickly and easily by replying with a “Y” or “N”. Based on your response, we will unblock or block your card immediately. TD will never ask you to reply to a Fraud Alert text with any personal information or click on any links in your reply.
Please ensure your Canadian mobile number1 is up to date in your TD customer profile to enjoy this free2 security feature.

Add your mobile number


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Chip technology

Image of a TD Canada Trust Access CardAll new Access Cards have an embedded microchip that stores information in a secure, encrypted format. This makes it virtually impossible for unauthorized users to copy or access the information on the card, when using chip-enabled terminals or ATMs.

Protect Your PIN

Visit any TD Canada Trust branch or call EasyLine at 1-866-222-3456 to receive an enhanced TD Access Card.


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Personal Identification Number (PIN)

Your Access Card comes with a pre-assigned and confidential four-digit PIN for debit card and ATM transactions. We recommend that you change this to a PIN of your own choice, and that is at least four digits long.

If you want to change your PIN at any time, you can –

  • Go to your branch. After verifying your identity, the branch will help you select a new PIN. If you forget your PIN, you must visit a branch to receive a new one
  • Change your PIN at any Green Machine ATM location.
    Click here to see how it’s done

Always protect your PIN

  • Memorize your PIN. Never keep a record of your PIN near your Access Card
  • Avoid choosing a PIN that might be easily guessed (such as your birthday, phone number or address)
  • Don’t tell anyone your PIN
  • When entering your PIN, take precautions to keep it from the view of others

If you plan to use your Access Card at ABMs internationally, it is recommended that your PIN be at least 4 digits long and that the accounts you wish to access be connected to the Chequing button. Visit www.visa.com for more information on the Plus* system of ABMs, including their ABM locator.

*The Plus Network is operated by Visa International who is responsible for ensuring all member banks are compliant with current standards to allow withdrawals by all PLUS cardholders.
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Lost or stolen card service

If your TD Canada Trust Access Card is lost or stolen, call 1-866-222-3456 or go to your nearest TD Canada Trust branch to notify us immediately. A replacement card can be obtained quickly at any branch.

Please note

The use of your TD Canada Trust Access Card is governed by the terms of the Financial Services Agreement and Cardholder and Electronic Financial Services Terms and Conditions.

Please be sure to check your account on a regular basis to verify that you made the Access Card transactions that are shown. This can be done through statements you receive by mail or on EasyWeb.

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Verified by Visa

The enhanced TD Access Card has security protections in place. For online Visa Debit purchases, you may be asked to sign up for the Verified by Visa program where available. This program is offered to you at no additional cost and exists to help protect you against fraudulent transactions.

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Legal

TM Trade-mark of Interac Inc. Used under licence.

1 You are responsible for ensuring the mobile phone number we have on file is accurate and notifying us of any changes. We will send the TD Fraud Alert text message instantly upon detection of suspicious activity; however, receipt of the text message may be delayed or prevented due to a variety of factors such as technology failures, service outages, multiple third party involvement. TD Fraud Alert text messages will only be sent to customers who have a Canadian mobile phone number and a Canadian mailing address in their TD customer profile.

2 TD does not charge any fees for TD Fraud Alerts. However, standard wireless carrier message rates may apply.